We do this by using the latest social and market research, community engagement and capability-building techniques, and more importantly, working with our clients to interpret and use the information effectively. We write clear, concise, plain language reports that won't leave you wondering what it all means. And you'll get achievable, practical recommendations that work for you.

Our clients tell us they value our commitment to making sure they get the most out of the information we collect. We make sure they understand all the implications of the research and help them apply the information to achieve their business objectives.

We commonly work alongside clients as they develop their policies, services and products. We monitor their progress and the effectiveness of their communications to ensure their research investment bears fruit.

Effective organisations know what their communities and customers need and value. We help you develop targeted policies, plans, services and products by:

• designing and conducting qualitative (descriptive and subjective) and quantitative (numeric and objective) research
• analysing the data using up-to-the-minute analytical and statistical techniques.

We develop relationships between decision-makers and their communities to help shape public policy and ensure more sound, democratic decisions. With particular expertise in the local government sector, we are well-versed in the decision-making and consultation requirements of the Local Government Act 2002 and the Resource Management Act 1991. We help our clients use community engagement to:

• get a full picture of community strengths, assets, issues and needs
• build positive relationships between themselves and their public by encouraging cooperation and understanding of each other's point of view
• ensure all parties feel part of the decision, so it is more accepted and sustainable.

We do this by:

• designing consultation and participatory processes that meet the needs of stakeholders, decision-makers and the law
• facilitating a range of engagement processes from deliberative democracy and appreciative enquiry through to street interviews, open days and workshops
• analysing community views to get to the real issues and needs.

We build the capability of your team by working alongside them and offering expert advice. We will:

• coach and mentor you and your staff on research techniques, community engagement and legislative requirements around decision-making and consultation
• peer review your research and consultation plans and reports
• evaluate your community engagement processes.